Author Archives: saraann

Where The Concierge Industry Stands in a Time of Chaos

When I first joined the concierge industry in downtown Minneapolis in the early 90’s, property management companies across the nation were just beginning to catch up to what the hotels had known for years; treating a guest to a complimentary personal service which exceeded and enhanced the guest experience, was a smart business move. It […]

The Concierge Mentality: Defining the Role of the Hotel Concierge

As seen on Going back a few centuries to the time of castles in France, the concierge was the individual who held the keys to the castle rooms and looked after the needs of visiting royalty. Henceforth the correct meaning of the title; “The Keeper of the Keys.” Advancing this tradition of ancient hospitality forward […]